Post by account_disabled on Mar 5, 2024 21:42:19 GMT -8
Was an application developed with the aim of being a tool that met the communication needs of small businesses . Its interface is practically the same as whatsapp messenger and its possibilities remain the same: sending text and audio messages, forwarding images, videos and gifs. However, in parallel to the options offered Country Email List in the conventional messaging app, the business version was an innovation for using whatsapp for small businesses. Because, in addition to its common functions, it also provides other features that are very useful for small businesses. Whatsapp for small businesses below are the features found in the business version of whatsapp, which can be of great help and also some tips on how to use them in the best possible way in your company. Business data with the business account you can add information about your business such as: address (if you have a physical store), opening hours, email address, official website and links to other social networks. The more complete this data is, the more channel options your consumers will have access to, making it easier to find your products and services .
Not only access to products, but also access to means of communication with your brand to clarify doubts and obtain information. Product catalog with the catalog function you can display all your available products . It works as a virtual showcase, including the photo, description and price of each item. It is also possible to show the number of products that are still available in your stock . Just like commercial data, it is also important to always keep this data updated, to avoid any type of request for products that are no longer part of your list of articles. Location with the increase in demand for deliveries, the location function is very useful for delivery . When the real-time location feature is activated, you inform your customer where the goods are, who can track the journey of their order in real time . Therefore, if you work with deliveries, this whatsapp tool for small businesses should also be used, so that your customer does not feel anxious about the location of their package and is more satisfied with your delivery service.
Hang tags classifying contacts and messages by labels is a means created to organize your customers and orders . With it, you can add a color for each type of audience that interacts with your brand or a color for different requests. Automatic responses another very important feature of whatsapp for small businesses is the possibility of creating automatic responses . A button called “send away message” can be activated and, with it, you can create an automatic message for when a consumer contacts your company outside opening hours. Because, knowing that responding quickly is something expected by those who request service, by configuring this message, your customers will not be left without answers, even if a person cannot answer at that moment. Whatsapp for small businesses statistics to help you understand how your communication and your customer's experience is going via whatsapp , the app offers a statistics tab. There, you will have access to the number of messages sent, delivered, read and received. With this data, you can investigate whether your interaction is being effective . For example, of the messages sent, how many were delivered? If many messages are not being delivered, your database may need to be updated with the correct data about your customers.